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Terms and Conditions

Payment terms

Orders can be paid with credit cards using PayPal system, PayPal account or direct debit  In the event that payment is not received within 3 business days, order will be cancelled.  Payment via Paypal is a secure way of using your Credit or Debit card to purchase items via the internet. Payments are notified immediately and are usually shipped that day or the following dependent on when received.  

Returns

If for some reason there is something wrong with your ordered items, please contact us within 48 hours of receiving your order to discuss.   Refunds will be provided for items that are defective once goods have been returned.  Credit notes may be provided or other goods returned at customer expense dependent upon discussion with us within 48 hours of receiving your order.  

Products

We make every effort to ensure accuracy of the products available on the website however occasionally a product may be unavailable when you have ordered and paid. Should this occur we will refund you the cost of this missing item immediately. 

Pre-orders

From time to time we may provide the option to pre-order products.  These will be flagged as pre-order on the site and payment will need to be made in advance to secure your item.  If 'new release' product items will be dispatched as soon as they are received from the distributor as per release dates.  If simply a 'pre-order' item, order will be fulfilled with the next available order with the distributor and then sent once received in our store. Unfortunately sometimes dates for releases change and this is beyond our control, however we will endeavour to have your 'hot new product' out to you as soon as we physically can.  By selecting a pre-order item you are purchasing this item. 

Shipping

Shipping is via Australia Post or courier.  Shipping is flat rate $10 up to 500g and then after this calculated per comination of items as part of the order process and sent ordinary mail.  If you wish to have tracking, express post, signature on delivery, or other mail features added to your order, additional costs will be incurred and can be quoted upon request.  Any re-delivery costs associated with orders shall be paid by the customer.  

Pick-up is an option upon contact.  Please add coupon code 'PICKUP' at check-out to avoid shipping charges or these can be refunded to you if contact is made immediately following the order.